IT Support

Highly-accredited fully managed IT support, tailored to your business

Industry-leading business IT support for SMEs

Get innovative managed IT support and enterprise-level IT solutions tailored to your business, delivered by our experienced, people-focused team.

Strategic IT partner

Strategic IT partner

We spend the necessary time to understand your business needs and expectations. Our goal is to become your IT partner and an extension of your business.

Enterprise-level systems & tools

Enterprise-level systems & tools

Our services are delivered using a combination of IT service management, remote monitoring, and support tools to provide a seamless experience for your business.

Certified & experienced

Certified & experienced

Get direct access to experienced and fully qualified IT support professionals trained to the highest level, with the knowledge required to keep your business running efficiently.

Industry-leading IT service

Industry-leading IT service

We can boast a 99%+ customer retention rate and a 97%+ customer satisfaction score from completed support tickets within the past year – two stats that outclass the industry average.

No hidden fees

No hidden fees

There are no hidden fees within our managed IT support, so you’ll never find any unpleasant surprises when you switch to us. With our per user, per month fee, our prices are always clear and transparent.

Innovative IT solutions

Innovative IT solutions

Get access to our comprehensive range of innovative solutions that consistently drive increased efficiencies, risk reduction, and digital transformation.

Dedicated account manager

Dedicated account manager

Working closely with teams across the business, your account manager will conduct regular road-maps and technical reviews, ensuring your systems are productive and efficient.

Ticket management

Ticket management

Workload is balanced between dedicated teams and engineers, with a simple two-tier support structure, allowing us to escalate issues quickly to allocate the right people to the right jobs.

Global discounts

Global discounts

As a managed IT support client, we offer global discounts on your monthly charges when you sign up to a fixed 3/5 year agreement.

Our experienced, fast, and proactive business IT support will solve your IT issues, saving your business valuable time

Get your FREE IT consultation today

Our Business IT Support Services

We offer the following products and services for IT support:

Remote IT Support

We’ll manage your complete IT infrastructure, supporting your users remotely so you can focus on your business goals.

Onsite IT Support

If we can’t fix your IT issues remotely, we’ll send our engineers to solve it onsite.

Tailored IT Support

We’ll provide a tailored and flexible IT support package to meet your exact requirements.

Service Level Agreements

Our Service Level Agreements (SLAs) define how we respond to your IT issues and support requests.

Client Portal

Our client portal offers all the functionality, information and analysis you need – in one single place.

Free Download

IT Support Guide

IT Support Guide

Frequently Asked Questions

What is IT support?

IT support is a service that provides assistance to you or your business for all of your IT needs. Businesses can either outsource to a specific IT support company to provide the service or employ their own in-house team.

IT support services can include:

  • 24x7 remote monitoring & management
  • Tailored & proactive support
  • Managed backups, critical updates, and firewalls
  • Usage statistics & reporting
  • Emergency on-site support
  • Helpdesk support portal
  • A dedicated account manager
  • ICT strategy & forecasting
  • Out of hours service

Why is IT support important?

That’s a GOOD question.

First, let's take a look at people’s views on customer service in IT:

An overwhelming 97% of respondents cite customer service as important in their choice of and loyalty to a brand in the UK (Microsoft).

Every business needs effective and reliable IT support, whether internal or external. There are a number of areas where it provides invaluable services.

Let’s take a look:

  • Fast & seamless communication
  • Data storage & management
  • Creative IT solutions
  • Cyber security

IT support plays a vital role in defending your IT infrastructure, via updates, proactive monitoring, training and more.

What is 1st line IT support?

Level 1 is the first tier of IT support.

Traditionally, Level 1 staff are qualified to a good level and provide support to user questions, usually around their own devices and software.

Technicians in Level 1 will:

  • Attend to customer phone calls
  • Respond to user emails
  • Conduct basic troubleshooting to find out the level of support needed
  • Collect customer requests and information
  • Provide product information
  • Solve common issues (Like username and passwords requests, menu navigation, verification of hardware and software, installation issues, setup, and more)
  • Create tickets for Level 2 support

All Level 1 staff should be consistently working towards new qualifications. Qualifications like:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft IT Fundamentals

Level 1 support teams solve user problems by following Standard Operating Procedures (SOP).

Cases are progressed to Level 2 support if no solutions are available as per the training and instructions.

What are the benefits to outsourcing IT support?

The benefits to outsourcing IT support can include:

  • Huge cost savings
  • A broad range of expertise
  • No worry about holidays, absences and sickness
  • Service Level Agreements (SLAs)
  • Proactive monitoring and reporting
  • Specialist knowledge

How much should IT support cost?

The cost of IT support for businesses can vary greatly from each provider and it generally depends on the type of service you require.

So let us break it down for you:

Fully Managed IT Support Per User

Priced around £30-50 per user, per month.

In our experience, managed IT support is the MOST cost effective IT pricing model.

Its benefits exceed any of the other models.

Most importantly.

It’s driven by GREAT customer service.

This is why we offer it 😁

Although we don't offer them, other models can include:

Ad-hoc IT Support

Priced around £90 per hour - Most costly form of IT support.

Banked Hours IT Support

Priced around £75-85 per hour - Only benefits the IT provider. They will eat up your hours with anything they can fill the time with.

Fixed-rate IT Support Per Device

Priced around £25-50 per device, per month - Much closer to managed IT support but it usually comes with an additional cost via managed hosted device fees.

If you’ve got more IT Support related questions, feel free to Get in touch

We live by our values

Our core values get to the heart of what we’re about as a business:

Together We Win

Together, we win

We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.

We Do What We Say

We do what we say

We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.

Be The Best You Can Be

Be the best you can be

We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.