Account Manager

Acora One Overview

Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service and grow strong relationships based on trust, helping everyone from fast-growing tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, we’re there to support them.


You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.


Account Management:

  • Manage existing customer accounts and potential customer relationships
  • Creating and managing opportunities
  • Ensuring the continued year on year growth of OPEX and CAPEX sales
  • Producing customer forecasts and strategies
  • Meeting and presenting to customers regularly
  • Escalating customer issues through the wider company
  • Attending network events
  • Spotting development opportunities with your customers

General Responsibilities:

  • Adhering to company policies
  • Maintaining accurate records using company systems such as Microsoft Dynamics
  • Adhering to company standards (currently ISO 9001, ISO 14001, ISO 27001:2013, ISO 45001)
  • Understanding and adopting company values
  • Being responsible for your own and other people’s Health & Safety at work
  • Providing exceptional customer service
  • Spotting development opportunities with customers to cross-sell other established services
  • Strategising the long-term growth of your customer accounts
  • Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
  • Contributing to inter-departmental projects that contribute to wider company objectives

Essential skills & qualifications

  • Excellent communication skills, including good verbal and listening skills, professional telephone manner, as well and good written and confident presentation skills
  • A genuine tenacity for sales and customer service
  • Previous experience gained in a sales environment will be beneficial, but training will be provided as this is a great developmental opportunity
  • Ambitious individual with the drive to produce results & win new business
  • Flexible, reliable and can-do approach
  • Ability to build relationships with fellow team members, as well as existing and potential customers
  • Diligence and attention to detail
  • Ability to work under pressure
  • Enthusiasm for technology, prior technical knowledge, the ability to adapt and learn, as well as progress own knowledge
  • Smart personal appearance, full clean driving licence and willingness to travel

All successful candidates will benefit from the following:

Core Benefits

  • Salary range £28,000-£35,000
  • Car Allowance (per job role/requirement)
  • Individual Medical Cover
  • Pension
  • Salary Exchange/Sacrifice Pension Arrangements
  • Cycle to Work Scheme
  • 23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)
  • Increased holiday entitlement based on length of service
  • Birthday Leave (½ day or ½ shift on or in the month of your birthday)

Other Benefits

  • Refer to Earn!
  • Free Eye Tests
  • Travel Season Ticket Loan
  • BUPA Health Assessments – three levels available
  • Subscription to the LifeWorks EAP with access to the LifeWorks perks platform
  • Employee of the Month Awards
  • Length of Service Awards

Flexible Benefits

  • Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year
  • Private Medical – Cover for partners and children in addition to individual cover
  • Convert Individual Medical Cover premium into additional Flexible Benefit Allowance
  • Pension – Make additional contributions into your pension plan
  • BUPA Health Assessments – three levels available
  • Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for  or contribute towards fees

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We live by our values

Our core values get to the heart of what we’re about as a business:

Together We Win

Together, we win

We succeed when we communicate well across the business and build solid partnerships with our customers. Good communication, strong relationships and commitment creates a team that can deliver on its promises.

We Do What We Say

We do what we say

We never walk away from a job; never make excuses; never shirk responsibility. We always keep our promises. We regard our culture of personal responsibility as a huge asset – as it gives our customers the belief that we’ll always deliver.

Be The Best You Can Be

Be the best you can be

We challenge ourselves to raise our game each day as a business and as individuals. As our own harshest critics, we believe we can always find better ways of delivering the best service for our customers.


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