Acora One Overview

Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service and grow strong relationships based on trust, helping everyone from fast-growing tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, we’re there to support them.

Purpose

You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.

Responsibilities

Account Management:

Manage existing customer accounts and potential customer relationships
Creating and managing opportunities
Ensuring the continued year on year growth of OPEX and CAPEX sales
Producing customer forecasts and strategies
Meeting and presenting to customers regularly
Escalating customer issues through the wider company
Attending network events
Spotting development opportunities with your customers

General Responsibilities:

Adhering to company policies
Maintaining accurate records using company systems such as Microsoft Dynamics
Adhering to company standards (currently ISO 9001, ISO 14001, ISO 27001:2013, ISO 45001)
Understanding and adopting company values
Being responsible for your own and other people’s Health & Safety at work
Providing exceptional customer service
Spotting development opportunities with customers to cross-sell other established services
Strategising the long-term growth of your customer accounts
Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
Contributing to inter-departmental projects that contribute to wider company objectives

Essential skills & qualifications

Excellent communication skills, including good verbal and listening skills, professional telephone manner, as well and good written and confident presentation skills
A genuine tenacity for sales and customer service
Previous experience gained in a sales environment will be beneficial, but training will be provided as this is a great developmental opportunity
Ambitious individual with the drive to produce results & win new business
Flexible, reliable and can-do approach
Ability to build relationships with fellow team members, as well as existing and potential customers
Diligence and attention to detail
Ability to work under pressure
Enthusiasm for technology, prior technical knowledge, the ability to adapt and learn, as well as progress own knowledge
Smart personal appearance, full clean driving licence and willingness to travel

All successful candidates will benefit from the following:

Core Benefits

Salary range £28,000-£35,000
Car Allowance (per job role/requirement)
Individual Medical Cover
Pension
Salary Exchange/Sacrifice Pension Arrangements
Cycle to Work Scheme
23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)
Increased holiday entitlement based on length of service
Birthday Leave (½ day or ½ shift on or in the month of your birthday)

Other Benefits

Refer to Earn!
Free Eye Tests
Travel Season Ticket Loan
BUPA Health Assessments – three levels available
Subscription to the LifeWorks EAP with access to the LifeWorks perks platform
Employee of the Month Awards
Length of Service Awards

Flexible Benefits

Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year
Private Medical – Cover for partners and children in addition to individual cover
Convert Individual Medical Cover premium into additional Flexible Benefit Allowance
Pension – Make additional contributions into your pension plan
BUPA Health Assessments – three levels available
Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for or contribute towards fees

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