Installations Technician

Acora One Overview

Acora One are the SME specialists within the Acora group, delivering a cohesive and consistent IT support experience to SMEs across the country. We offer a responsive, friendly service and grow strong relationships based on trust, helping everyone from fast-growing tech start-ups to well established law firms. Whatever our clients want to achieve, and however quickly they grow, we’re there to support them.

Role Outline

You will be responsible for the installation and documentation of IT systems and networks for small works projects working both at the office and customer sites, whilst ensuring customer communication and satisfaction is upheld.

Activities include but are not limited to, Laptop and Computer Deployment, Printer Setups, assistance to larger project work, Office 365 and telephony deployments, collaborating with internal teams whilst understanding customer needs and ensuring successful delivery of projects. You will be required to work with fellow team members as well as liaising with customers on projects and financial matters.

General Responsibilities

• Learn and adhere to our company policies
• Learn and adhere to our company systems, such as Microsoft Dynamics and maintain accurate records at all times
• Learn and adhere to our company standards (currently ISO 9001, ISO 14001, ISO 27001:2013, ISO 45001)
• Understand and adopt the company values
• Responsible for your own and other people’s Health & Safety at work
• Provide exceptional customer service
• Working with Engineers on larger projects

Key Responsibilities

Activities include but are not limited to:

• Case management
• Delivering small works
• Attending client sites for installations
• Networking and Office 365 and telephony deployments
• Attending client meetings (where required)
• Highlighting and identifying customer improvements to the Account Manager and other departments

Role Deliverables

Your performance will be measured by:

• Achieving all relevant KPIs
• Ability to deliver projects on time and within budget
• Work towards Tasks and Objectives agreed

Qualifications

Essential

• GCSE English C grade (or equivalent) and above
• GCSE Maths C grade (or equivalent) and above
• CompTIA A+
• CompTIA Network+
• Full clean Driving Licence

Desirable

• Microsoft Associate Certification
• Microsoft Expert Certification

Experience

Essential

• At least 3 years’ experience working within an internal or outsourced IT department
• Knowledge of current Microsoft Operating Systems
• Knowledge of Microsoft 365
• Understanding of IP based networks

Desirable

• Knowledge of Linux Operating Systems
• Knowledge of VLANs / Firewalls

Attributes

You will demonstrate the following qualities:

• Strong communication and time management skills
• Good team player
• An interest in IT and technology in general
• A “can do” attitude
• Flexible with an enthusiastic approach to your work
• An ability to learn new skills as required
• Strong organisational skills
• Good use of initiative
• Excellent problem-solving skills
• Confident working autonomously

Within this role you may be required to:

• Stay away overnight to ensure the prompt start of customer work or if it is too late to return back
• Travel to customer sites and drive the company vehicles
• Complete additional hours on an ad-hoc basis to cover any project work that cannot be carried out during the clients working hours which can include weekend work

All successful candidates will benefit from the following:

Core Benefits

• Salary range £24,000 - £26,000
• Car Allowance (per job role/requirement)
• Individual Medical Cover
• Pension
• Salary Exchange/Sacrifice Pension Arrangements
• Cycle to Work Scheme
• 23 Days Holiday (31 Days Holiday for employees on a rota – equating to 23 shifts per year)
• Increased holiday entitlement based on length of service
• Birthday Leave (½ day or ½ shift on or in the month of your birthday)

Other Benefits

• Refer to Earn!
• Free Eye Tests
• Travel Season Ticket Loan
• BUPA Health Assessments – three levels available
• Subscription to the LifeWorks EAP with access to the LifeWorks perks platform
• Employee of the Month Awards
• Length of Service Awards

Flexible Benefits

• Holiday – Buy or sell up to 3 days holiday or 2 shifts (for employees on a rota) each year
• Private Medical – Cover for partners and children in addition to individual cover
• Convert Individual Medical Cover premium into additional Flexible Benefit Allowance
• Pension – Make additional contributions into your pension plan
• BUPA Health Assessments – three levels available
• Gym/Health Club/Sports Club Membership Fees – Use Flexible Benefit Allowance to pay for  or contribute towards fees

Back to the careers page.